Right of withdrawal

Consumers have the right to cancel a purchase contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

In accordance with § 18 of the Austrian FAGG, the customer has no right of withdrawal in the case of distance selling or contracts concluded outside business premises for goods manufactured to customer specifications which are clearly tailored to personal needs, and goods which can spoil quickly or whose expiry date would be quickly exceeded, as well as goods which are delivered sealed and are not suitable for return for reasons of health protection or hygiene if their sealing has been removed after delivery.

To exercise the right to cancel, you must inform us (go-e GmbH, Satellitenstr. 1, 9560 Feldkirchen in Ktn, office@go-e.co, +43 4276 62400) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the our revocation notice form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period expires.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we were informed about your decision to withdraw from this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this refund.

You will have to bear the direct cost of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.

If you want to cancel the contract, please fill out the revocation notice form and send it back to us.

go-e GmbH
Satellitenstr. 1
9560 Feldkirchen in Ktn
Austria

or
office@go-e.com